Shipping Policy

Last updated: January 1, 2026

This Shipping Policy applies to our mail-in precious metals buying service.

1. Free Shipping Kit

We provide a prepaid, insured shipping kit at no cost to you. Contact us by phone or through our contact form to request your kit. We cover all costs associated with shipping your items to us.

2. Packaging

Use the secure packaging materials included in your shipping kit. Follow the included instructions carefully. We are not responsible for damage resulting from improper packaging.

3. Insurance

All items shipped using our prepaid label are fully insured during transit. Coverage details are provided with your shipping kit. We assume all risk of loss or damage from the moment your package is scanned by the carrier.

4. Processing Time

Upon receipt of your package, we will contact you to schedule your evaluation (including optional FaceTime evaluation) within one business day.

5. Return Shipping

If you decline our offer, we will return your items at no cost to you using a fully insured shipping method. Return packages are typically shipped within 2 business days of your decision to decline.

6. Payment for Accepted Offers

If you accept our offer, payment is processed the same day via your chosen method: check, bank wire, or Zelle. Zelle transfers are often immediate. Checks and wire transfers typically arrive within 1-2 business days.

7. Service Area

Our mail-in service primarily serves customers within Texas. Service to other states is available on a case-by-case basis. Contact us to discuss.

8. Contact

For questions about our shipping policy, contact us at:

Dallas Gold & Treasure Buyers
4043 E Trinity Mills Rd #105
Dallas, TX 75287
(945) 384-5859